Privacy Policy
Last updated: May 30, 2026
1. Introduction
RM Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website rmsolutions.website or make a purchase.
2. Information We Collect
Information You Provide
- Name, phone number, and delivery address when placing an order via WhatsApp.
- Email address if you contact us via email.
Information Collected Automatically
- Browser type, device information, and operating system.
- IP address and approximate geographic location.
- Pages visited, time spent on pages, and referring URLs.
- We use Google Analytics to collect anonymized usage data to improve our website.
3. How We Use Your Information
- To process and fulfill your orders.
- To communicate with you about your orders, inquiries, or support requests.
- To improve our website, products, and services.
- To analyze website usage and trends.
- To comply with legal obligations.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:
- Delivery partners: We share your name, phone number, and address with our delivery service to fulfill your order.
- Legal requirements: We may disclose information if required by law or to protect our rights.
- Analytics: We use Google Analytics, which collects anonymized data. See Google's Privacy Policy for details.
5. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device. They help us:
- Remember your cart items during a session.
- Understand how visitors interact with our website (via Google Analytics).
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is retained for a reasonable period to handle returns, warranty claims, and legal obligations.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- WhatsApp: +961 81 284 961
- Email: rm.solutions.lb@gmail.com